How do I set a deposit limit on my ink789 account?

Log in to your ink789 account, go to Account Settings and look for the "Responsible Gaming" or "Self-Control" section. There you can set daily, weekly or monthly deposit limits in MYR. These limits apply to all deposit methods including Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX. Limits take effect immediately once set. Reducing a limit applies straight away. Increasing a limit is subject to a 24-hour waiting period as an added safeguard.

What is the difference between a Temporary Break and Self-Exclusion?

A Temporary Break is an account freeze feature for a short period — 24 hours, 72 hours, 7 days, or 30 days. It is ideal if you want to step back briefly or feel you need a pause after an unpleasant session. Once the break period ends, your account will be reactivated automatically. Self-Exclusion, on the other hand, is a more serious and longer-term measure — a minimum of six months up to permanent. It cannot be reversed within the chosen period and is designed for those who need a firmer separation from gambling. Self-Exclusion must be requested through our support team at support@ink789.bid.

Can I withdraw my balance while my account is on a break or under self-exclusion?

Yes. During a Temporary Break, you can still withdraw your account balance — only new deposits and betting activity are blocked. For Self-Exclusion, balance withdrawals can be requested through our support team, who will process them manually. We ensure you always have access to your own funds — the purpose of these tools is to prevent new gambling activity, not to withhold money that is rightfully yours.

Is my conversation with the support team about gambling issues kept confidential?

Yes, absolutely. All conversations between you and the ink789 support team regarding responsible gambling, addiction, or self-control are confidential and protected. This information is never shared with third parties, does not affect your account status (unless you request control tools or account closure), and is not used for any marketing purpose. We want you to feel safe speaking openly, without fear or shame.

What should I do if a family member has a gambling problem?

If you are concerned about a family member you believe has a gambling problem, the first step is to approach them calmly and without judgment. Avoid arguing or expressing anger, as this may cause them to withdraw further. You can contact the ink789 support team at support@ink789.bid for guidance on how to help your family member use self-control tools or seek professional help. We can also provide information on support resources for families affected by a loved one's gambling problem.

ink789 | Responsible Gaming and Safe Play Guide for Malaysia

1What Is Responsible Gaming?

Responsible gambling refers to a mindset and a set of behaviors that allow a person to enjoy gambling and betting as entertainment without it negatively affecting their life, finances, relationships, or mental health. At ink789, responsible gambling is not just a marketing phrase — it is at the core of how our platform is designed and operated.

Many Malaysian players who enjoy Live Casino, baccarat, Malaysia Super League football betting, BWF badminton or Mobile Legends e-sports at ink789 do so entirely within their control — with clear limits, set time frames and money they can comfortably afford for entertainment. They play for fun, not to escape problems or resolve financial difficulties.

Responsible gaming means:

Only play with money you can afford to lose without affecting your basic needs
Setting time and money limits before playing and sticking to them
Not trying to "chase" losses by betting more
Balancing gaming time with other activities in your life
Understanding that game outcomes are random and that no "system" guarantees a win
Stop playing when it's no longer enjoyable or when you feel stressed

Ink789 believes that a responsible entertainment platform does more than offer quality games — it also provides an environment that helps members make informed decisions about how and when they play. That is why we invest in real, effective self-control tools, rather than simply placing small warnings at the bottom of the screen.

Always Remember: The odds in all casino games are designed so that the house holds an advantage over the long run. This means losing money is more common than winning over time. Enjoy the experience with that in mind — and set your limits before you start, not after.

2ink789 Self-Control Tools

Ink789 offers four key self-exclusion tools, accessible directly from your account settings or by contacting our support team. All tools are free and can be activated at any time:

💰

Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, the system will block any deposit that exceeds it within the relevant period. Limits can be lowered immediately, but increasing a limit carries a 24-hour waiting period — a deliberate safeguard we built in to allow time for reflection.

Effective immediately

⏱️

Session Time Limit

Set a time limit for each gaming session — for example, a maximum of one hour per day. When the time limit is reached, the system will display a notification and ask you to confirm whether you wish to continue or stop. This feature helps you stay aware of how long you have been playing.

Configurable in account settings

⏸️

Temporary Break

Freeze your account for 24 hours, 72 hours, 7 days, or 30 days. While a break is active, you will not be able to make any deposits, place bets, or access games. A temporary break is useful when you feel you need a short pause or are feeling stressed after a bad session.

Active within minutes

🚫

Self-Exclusion

A more serious option for those who feel gambling is beginning to have a greater negative impact on their lives. With self-exclusion, your account will be blocked for a minimum period of six months up to permanently. Self-exclusion requests cannot be reversed during the chosen period — this is a serious commitment that ink789 fully supports.

Contact support to activate

Important: These control tools work best when used proactively — before a problem arises, not after. Take a moment to set limits that reflect your current financial situation, while you can think with a clear head.

3Early Warning Signs

Problem gambling develops gradually, and many people don't realise it until things have become serious. Recognising the early warning signs is an important first step. Here are signs to watch for in yourself:

You find yourself playing longer or betting more than you originally planned.

You try to "chase" losses — betting more in an attempt to win back money you have already lost.

You think about gambling constantly — while at work, while with family, or while trying to sleep.

You are hiding your gambling activity from your partner, family, or friends — or lying about how much you have spent.

Money set aside for essentials — rent, bills, food, transport — is being used for gambling.

You are borrowing money from others or using a credit card to fund your gambling.

You feel restless, irritable, or anxious when you try to stop or cut back on gambling.

Gambling has become your way of escaping problems, work stress, family conflict, or other negative feelings.

Your work or academic performance has declined, or important relationships in your life are beginning to suffer because of time spent gambling.

If you recognise yourself in one or more of the signs above, that's not a sign of weakness — it's a sign of important self-awareness. The next step is to do something about it, and ink789 is here to support you through that.

4Self-Assessment: Are You Playing Responsibly?

Answer the following questions honestly. This is not a formal test, but it can help you assess whether your relationship with gambling is healthy. If you answer "Yes" to three or more questions below, we encourage you to reach out to our support team or seek professional help.

1

Have you ever spent more time or money on gambling than you originally planned?

2

Have you ever felt the need to bet larger amounts to get the same level of excitement?

3

Have you ever tried to cut down or stop gambling and not been able to?

4

Has gambling become a way for you to escape from stress, boredom, or low moods?

5

Have you ever lied to family members or loved ones about your gambling activity?

6

Have you ever used savings, loans, or money meant for essential expenses to fund your gambling?

7

Have people close to you ever expressed concern about your gambling habits?

8

Have you ever felt regret or guilt after gambling, yet continued to do so anyway?

If you answered "Yes" to 3 or more questions, we encourage you to talk to someone. Reach out to the ink789 support team via live chat or email us at support@ink789.bid — your conversation is completely confidential.

5How to Use ink789's Self-Control Tools

Activating self-control tools at ink789 is straightforward and can be done entirely on your own. Here is a step-by-step guide:

1

Log In to Your ink789 Account

Visit ink789.bid and log in using your username and password. Make sure you are using a secure device and a trusted internet connection.

2

Go to Account Settings

Click on your profile icon or name at the top right corner of the platform. Select "Account Settings" or "Security & Controls" from the menu that appears.

3

Choose the Control Tools You Need

Under the "Responsible Gaming" section, you will find the Deposit Limit, Session Time Limit, and Temporary Break options. Click on the tool you wish to activate.

4

Set Your Limit Parameters

Enter the amount or time period of your choice. For deposit limits, enter the amount in MYR. For example, a daily deposit limit of RM100 means you cannot deposit more than RM100 per day via TNG eWallet, GrabPay, DuitNow, or any other method.

5

Confirm and Activate

Click "Confirm" or "Activate" to confirm your settings. Limits take effect immediately. A confirmation email will be sent to your registered email address for your records.

6

For Self-Exclusion or Further Assistance

If you wish to activate self-exclusion or need more serious assistance, contact our support team via live chat or email at support@ink789.bid. We will process your request promptly and in complete confidence.

6Minor Protection

Ink789 takes the protection of children and young people very seriously. Our platform is intended for individuals aged 18 years and above only, without exception. This is not just a policy — it is our moral responsibility.

Steps We Take:

All new registrations require verification that the applicant is 18 years of age or older
Identity verification procedures apply to deposits and withdrawals above certain limits
Our system detects usage patterns inconsistent with an adult user profile
Accounts suspected of being used by minors will be immediately suspended pending investigation

Advice for Parents and Guardians:

Install parental control software on all devices used by your children
Do not save your ink789 login credentials in any browser or device accessible to children
Have open conversations with your children about the risks of online gambling
Regularly check the browser history on devices used by your children

Immediate Action: If you discover that your child or any underage individual is using the ink789 platform, please contact us immediately at support@ink789.bid. We will close the account in question and delete all associated data without delay. Reports of this nature are handled with the highest priority by our team.

7Support & Resources

If you or someone you know needs help with a gambling problem, there are several support resources available in Malaysia. Reaching out for help is a sign of strength, not weakness:

ink789 Live Support

Our wellbeing support team is available 24 hours a day, 7 days a week via live chat on the platform or by email at support@ink789.bid. All conversations are completely confidential. We can help activate self-control tools, process self-exclusion requests, or simply listen if you need someone to talk to.

Ministry of Health Malaysia (MOH)

The Ministry of Health Malaysia provides counselling and mental health support services at government hospitals across Malaysia. You can obtain a referral through your nearest community health clinic or government hospital.

Malaysia Mental Health Helpline

Malaysia has mental health helplines that can be contacted for a range of issues including addiction. Please refer to the official website of the Ministry of Health Malaysia for the latest information on helpline numbers available in your area.

Malaysian Certified Counsellors

The Malaysian Counselling Board (Lembaga Kaunselor Malaysia) registers certified counsellors nationwide who specialise in a range of issues including behavioural addiction. Personal counselling sessions are a highly effective step for those facing more serious difficulties.

Ink789 respects every member's choice to play or not to play. If you decide that gambling is no longer right for you, we will wholeheartedly help you close your account and withdraw your balance — no obstacles, no pressure.

Responsible Gaming ink789 – Malaysia Safe Play Guide

Ink789's Commitment to Responsible Gaming

Entertainment, Not a Source of Income

Easy-to-Use Control Tools

Proactive Protection

Strict Minor Protection

Non-Judgmental Support

Ongoing Education & Awareness

Quick Navigation