Your privacy is more than a legal obligation to us — it is a responsibility we take seriously. This document transparently explains how ink789 collects, uses, stores and protects the personal information of our members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six principles that shape how we handle your personal data
All communications between your browser and ink789's servers are protected with SSL 256-bit encryption — the same standard used by Malaysia's major banks such as Maybank and CIMB. Your data is secure every step of the way.
Ink789 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only the data we need, and every instance of data processing has a legitimate, transparent purpose.
Ink789 has never and will never sell, rent, or trade members' personal data to advertisers, data brokers, or any third party for commercial purposes. Your data belongs to you — it is not a business commodity.
We only collect data that is strictly necessary to provide our services — account registration, transaction processing in MYR, and customer support. We do not collect excessive or irrelevant data.
As an ink789 member, you have the right to access, correct, request a copy of, or apply for deletion of your personal data at any time. The process is straightforward and handled by our support team in Bahasa Melayu.
This Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon. We believe you have the right to know exactly what happens to your data, without needing to interpret or second-guess anything.
Important Note: This Privacy Policy applies to all members and users of the ink789 platform in https://ink789.bid. By registering or using our platform, you agree to the processing of your personal data as described in this document. If you have any questions, please contact us at support@ink789.bid.
Ink789 collects your personal information in a number of different circumstances. In general, we only collect data that is strictly necessary to provide the platform's services to you. The following are the categories of information we may collect:
Information You Provide Directly:
Automatically Collected Information:
Data Minimisation Principle: ink789 adheres to the data minimisation principle under PDPA 2010 — we do not collect information beyond what is necessary for the stated purposes. If you feel that any information requested is not relevant, you are entitled to ask our support team why it is required.
The personal information we collect is used solely for the following purposes. Each use has a valid legal basis under PDPA 2010:
| Purpose of Use | Relevant Data Types | Legal Basis |
|---|---|---|
| Account Management — creating, verifying and maintaining your account | Name, email address, phone number, password | Contract performance |
| Transaction Processing — deposits and withdrawals in MYR via TNG, GrabPay, DuitNow, FPX | Financial information, transaction history | Contract performance |
| Customer Support — responding to enquiries and resolving issues | Communications, account information | Legitimate interest |
| Security & Fraud Prevention — detecting and preventing illegal activity | Usage data, IP address, login records | Legal obligation |
| Experience Personalisation — recommending relevant content and promotions | Gaming history, user preferences | Consent |
| Regulatory Compliance — fulfilling legal and reporting requirements | Identity information, transaction records | Legal obligation |
Ink789 does not use your data to make automated decisions that materially affect you without human oversight. Any action that significantly impacts your account — such as account suspension or withdrawal rejection — involves a review by our team.
Ink789 does not sell, rent or trade your personal data to any third party for commercial purposes. This is a non-negotiable commitment and a core principle of our privacy policy.
However, there are limited circumstances in which we may need to share your information:
Important to Note: All third-party providers working with ink789 are bound by legally enforceable data protection agreements. They are not permitted to use your data for their own purposes or to share it further without our authorisation. If you believe your data has been misused in a way that involves ink789, please contact us immediately.
Ink789 takes security infrastructure seriously to ensure your personal data is protected at all times. The security measures we have in place include:
Data Retention Period: ink789 retains your personal data for as long as necessary to fulfil the purposes outlined in this policy — or longer where required by Malaysian law. Once you close your account and all compliance obligations have been met, your data will be deleted or anonymised within a reasonable timeframe. Financial transaction records are typically kept for seven years in line with standard regulatory requirements.
What You Can Do: While ink789 takes all reasonable steps to protect your data, account security is a shared responsibility. Use a strong password, never share your login credentials with anyone, and ensure that the device you use to access ink789 is secure and running up-to-date security software.
Ink789 uses cookies and similar technologies to enhance your experience on our platform. Here is an overview of the types of cookies we use:
You can manage or disable cookies through your web browser settings. However, disabling essential cookies will affect the functionality of the ink789 platform. For guidance on managing cookies in your browser, please refer to your browser's help documentation.
Please note that ink789 does not use cookies to track your activity on other websites, nor do we sell your cookie data to third-party advertisers.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights regarding your personal information held by ink789:
You have the right to obtain a copy of all personal information we hold about you. Submit a request to support@ink789.bid and we will provide a copy within 21 business days.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update much of your personal information directly through your account settings.
You have the right to object to the processing of your personal data for specific purposes — such as marketing communications. You can unsubscribe from ink789 promotional emails at any time through your account settings.
Under certain circumstances, you have the right to request the deletion of your personal data. This right is subject to our obligations to retain certain data in accordance with Malaysian legal requirements — such as financial transaction records for prescribed retention periods.
You have the right to receive your personal data in a machine-readable format and to transfer it to another platform should you choose to do so.
If you believe that ink789 has violated your privacy rights under PDPA 2010, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia. We encourage you to contact us first so that we can resolve any issues directly.
To exercise any of the above rights, please contact our privacy team at support@ink789.bid stating the right you wish to exercise and your account details. We will verify your identity before processing any request and will respond within 21 business days.
The ink789 platform is a service restricted to individuals aged 18 years and above only. We do not knowingly collect or process the personal data of children or minors.
During registration, we ask users to confirm that they are at least 18 years of age. We also carry out additional checks where necessary to ensure compliance with this age requirement. Should we discover that a registered account belongs to a minor, we will:
Immediate Action Required: If you are a parent or guardian who has found that your child has registered for or is using the ink789 platform, please contact us immediately at support@ink789.bid. We will take immediate action to close the account and delete all associated data without delay.
Ink789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new Malaysian legal requirements, or service improvements. Where material amendments are made, we will notify you via your registered email or through a prominent notice on the platform before the changes take effect.
The "Last Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed about how we protect your information.
Continued use of the ink789 platform following any policy amendment constitutes acceptance of the updated terms. If you disagree with any changes made, you have the right to close your account and request deletion of your personal data.
For All Privacy Enquiries:
Our Final Commitment: ink789 views privacy protection not merely as a compliance obligation, but as part of our commitment to the more than 500,000 Malaysian members who trust our platform every day. Your trust is the most valuable asset we have, and we are dedicated to safeguarding it fully.
Everything you need to know about your personal data controls, all in one place
Frequently asked questions from members about personal data protection